Professional Resume

Professional Resume

Joshua Ryan Everett

Download or view my current resume for 2026.

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Certifications & Training

NASFAA Cash Management Managing AI Risks Communication Foundations

Academic Credentials

Joshua Everett

Operations Specialist | Communications Liaison
[email protected] | 801.309.7989 | LinkedIn.com/in/JoshuaEverett

Education

  • Presented research paper, "Phasing Out Political Parties in the United States: The Path Toward a Lasting Republic," at the Emerging Scholars Conference at USU—Spring 2025.
  • Relevant coursework: Professional Writing; Laws of Evidence; International Relations; Comparative Politics.

Experience

  • Assist students and families in person and via phone/email/chat by explaining procedures, answering process questions, and directing patrons to appropriate resources.
  • Lead revisions to outbound communications using Campus Communicator and FormFusion, translating complex requirements into warm, plain-language, compliance-aligned messaging.
  • Process and review sensitive documentation and audit files for accuracy while maintaining strict privacy standards; completed annual FERPA training for three consecutive years.
  • Produced and refined recurring reports using Excel and reporting tools (including Argos), ensuring accuracy, timeliness, and clear documentation for office operations and compliance needs.
  • Built an offline, local-only desktop application (Electron/HTML/CSS/JavaScript) that consolidates template creation and Word-to-HTML conversion for FormFusion-ready communications; processes template placeholders only (no PII) and is adopted by leadership/staff.
  • Maintain accurate written documentation and case-like workflows under strict deadlines, ensuring records are complete, traceable, and handled with discretion.
  • Recommended and implemented revisions to the federal aid offer letter, driving a 35% reduction in procedural inquiries through communication overhauls.
  • Strengthened internal compliance practices by developing student worker policies (privacy protections, attendance expectations, work-study scheduling constraints), reducing risk and improving operational consistency.
  • Served on the RMASFAA training committee supporting professional development programming and retention resources for financial aid administrators, winning the Committee of the Year award for our efforts.
  • Built Google Sheets tracking and reusable templates to monitor technicians/sales issues and improve training visibility; increased workflow efficiency by about 20% in shared reporting across the western branches.
  • Processed customer payments by phone and enforced secure handling practices by preventing credit card details from being shared via text/email; redirected patrons/staff to approved channels.
  • Performed audits and reporting for three Louisiana branches, improving accuracy and consistency of recurring compliance reporting.

Skills & Competencies

  • Building Information Modeling (BIM)
  • AI Prompt Engineering
  • Deadline Management
  • HTML/CSS/JavaScript
  • Professional Writing
  • Contextual Thinking
  • Customer Service
  • Policy Adherence
  • Records Handling
  • De-escalation
  • M365 Suite
  • Discretion
  • Adobe Acrobat
  • Electron App
  • ServiceNow
  • FormFusion
  • Calendly
  • Banner
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Cash Management Certification

Issuing Authority: NASFAA

Date Issued: July 24, 2024

This required a proctored test to demonstrate competency with the concepts and skills on the topic of Cash Management in a university setting.

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Managing AI Risks Training

Issuing Authority: LinkedIn Learning

Date Issued: February 12, 2026

Furthered education in AI through online courses on LinkedIn Learning.

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Communication Foundations Training

Issuing Authority: LinkedIn Learning

Date Issued: March 28, 2024

Self-study course on communications in a professional setting.

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